SWEDEN
FREE DELIVERY IN SWEDEN
30 DAYS OPEN PURCHASE
2 YEAR WARRANTY
Terms
These general conditions apply to your purchases on, and your use of, the website www.phoiboswatchsweden.com. The terms constitute an agreement between you and MRS Invest AB, org. no. 559449-5029, Näckrosvägen 34, 423 53 TORSLANDA (hereinafter "Phoibos" or "we").
By purchasing from and using this website, you agree to the following terms and conditions. We therefore ask you to read the terms and conditions carefully before using our site.
Warranty
The warranty is two years for automatic watches and one year for quartz watches and it is only applicable to products purchased from this website. In order for the guarantee to be valid, the guarantee certificate and receipt must be presented for guarantee matters. The warranty certificate is sent with the purchase. The warranty covers mechanical deviations in the movement that affect the time display. The following are not covered by the warranty:
-
External damage caused by dropping or hitting the watch.
-
External wear caused by use of the watch.
-
Water damage that has occurred when recommendations regarding water resistance and/or water depth have been ignored.
In the case of a warranty case, you send an email tohello@phoiboswatchsweden.com where you describe the warranty case in detail and attach the receipt and the warranty certificate for the watch. In the event of an approved warranty case, you will receive a warranty case number as well as further instructions regarding returning your watch to us. Once we have received your watch, the repair takes between 10-20 days depending on the extent of the repair. As soon as your watch is restored, we will inform you before the watch is sent to your home.
Terms of purchase
This website is aimed at you as an adult private person (consumer).
All prices displayed on the Phoibos website, www.phoiboswatchsweden.com, are inclusive of VAT, in accordance with applicable legislation. When paying by bank or credit card, Stripe manages all our bank transactions. Phoibos does not manage any bank or credit card numbers themselves. Pay securely with Visa, Amex or MasterCard via the internet. Your payment is handled by Stripe with secure encryption and according to strict banking standards. Your card details are sent directly to the bank and cannot be read or retrieved by anyone other than your bank. Phoibos does not charge any extra fees for card payments. When paying by credit or debit card, the terms and conditions apply as soon as the card transaction has been approved.
In the event that no payment is received after you have sent your order, the order may be automatically canceled by Phoibos.
Delivery terms
Free shipping applies to deliveries in Sweden and is done in collaboration with Postnord. The delivery is traceable and delivered to the customer's nearest agent. For deliveries outside Sweden, a shipping cost is added. Deliveries outside Sweden are traceable and delivered to the customer's nearest agent.
In the event that you as a customer experience that the delivery of a product is unusually delayed, which causes you to no longer wish to complete the purchase, it is your responsibility to cancel the order. In case the shipment has already been sent, the customer must accept the order. A cancellation is not valid until a confirmation has been received from Phoibos either by email or phone.
It is important that you, as a customer, carefully examine the product when you receive it. If your product is damaged during transport, you must report this as soon as possible to the carrier and to Phoibos athello@phoiboswatchsweden.com. This applies regardless of whether there is visible damage to the product or not.
Right of return
The customer has the right to return products by contacting Phoibos via email athello@phoiboswatchsweden.com or by using the contact form on Phoibo's website which you will find here, within 30 days of receiving the goods. However, this is provided that the product has not been unpacked and is in the same condition as when you received them. The plastic that protects the products must not be removed. The cost and risk of transporting goods you want to return is borne by Phoibos, as long as delivery instructions are followed.
A return is not valid until a confirmation has been received from Phoibos either via email or telephone and you have received a return number. If a product is no longer sold, Phoibos has the right to cancel the purchase and issue a refund. Phoibos will notify the customer if a return item or an equivalent product is available.
Privacy Policy
We receive, collect and store any information you enter on our website or otherwise provide to us if you accept cookies. We collect the Internet Protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visit to certain pages, page interaction information, and methods used to navigate away from the page.
How do we collect information?
When you complete a transaction on our website, we collect, as part of the process, personal information that you provide to us, such as your name, address and email address. Your personal information will only be used for the purposes stated above.
Why do we collect data?
We collect such non-personal and personal information for the following purposes:
-
To provide and operate the Services;
-
To offer our users ongoing customer support and technical support;
-
To be able to contact our visitors and users with general or personalized service-related messages and marketing messages;
-
To create aggregate statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
-
To comply with all applicable laws and regulations.
How do we store, use, share and disclose personal information about our website visitors?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that enables us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment portals offered by Wix.com and used by our company follow the standards established by PCI-DSS under the PCI Security Standards Council, which is a joint initiative of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.We at Phoibos Watch Sweden (MRS Invest AB) do not handle credit card information.
How do we communicate with our website visitors?
We may contact you to notify you about your account, to resolve problems with your account, to resolve disputes, to collect fees or unpaid amounts, to ask for your opinion through surveys or questionnaires, to send updates about our company or otherwise necessary to contact you to enforce our user agreement, applicable national laws and any agreements we may have with you. For these purposes, we may contact you by email, telephone, text messages and post.
How can our website visitors withdraw their consent?
If you no longer want us to process your data, please contact us athello@phoiboswatchsweden.com.
Privacy policy update
We reserve the right to change this privacy policy at any time, so please review it regularly. Changes and clarifications will be effective immediately after they are posted on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it .